Account & Billing


Manage your account and everything about billing

Account

Creating a LinguSocial Account
Signing up for LinguSocial takes just a few steps, and we know you'll love it so much! What are you waiting for? Elevate your business with …
Updating your Account Details
Need to make some changes to your profile? No problem — LinguSocial makes it nice and easy to edit your profile. Let's take a look at what …
Manage Your Contacts
Easily access contacts to make a call or send a message, and store general contact information to know exactly who you're interacting with …
Manage Custom Dictionaries
Create a custom dictionary to improve the accuracy of your transcripts. Your dictionary trains LinguSocial AI to recognize unique jargon or …
Custom Dictionary Tips
LinguSocial AI learns from every conversation, allowing you to customize your experience and increase transcription accuracy. Create a …
How to delete your Account
Deleting your account is non-reversible. Once this action is complete, your personal data and phone number will no longer exist in …

Billing

How Billing works
A few key points to help you understand how subscription billing works. Check out our pricing page for details on what's included in each …
Viewing and Managing your Subscription
You can manage your subscription from the Subscription tab in your account settings. Open the LinguSocial Web App.Click on the settings icon …
Change my Billing Cycle
You can pay your subscription monthly or yearly. Learn more about our pricing options. Switching between monthly or annual billingLog into …
Upgrading your Subscription
  Basic, Pro and Business plans give you access to more monthly transcription hours, more AI Phone Interpreter minutes, higher video …
Downgrading or canceling a Subscription
When you downgrade or cancel a subscription, you will lose access to the features included in the current plan.  Keep in mind that you can …
Applying Promo Codes
You can enter a promo code when upgrading your subscription from a Pay-as-you-go plan to one of our paid plans, depending on the promo code. …
Non-profits and Education Pricing
Unfortunately, we do not offer discounted pricing at this point in time. We still do plan to offer discounts for non-profits and students in …
Refund Policy
LinguSocial provides refunds for your plan if canceled and requested within 48 hours of the invoice date. To request a refund: Submit a …
Purchase additional Transcription Hours
Each month, you are able to automatically transcribe a certain amount of hours based on your plan. There are a few different ways you can …
Purchase Phone Calling Credit
Make cheap international phone calls with LinguSocial.  You can also have them transcribed and translated with the help of our powerful …
Purchase Additional Phone Call Interpreter Hours
Each month, depending on your plan, you are able to use our Phone Call Interpreter to transcribe & translate international phone calls in …
Adding or Changing Your Payment Method
You can add or update your payment method from your account settings. How to add or update your cardSign into your account from the app, …
Invoice History
LinguSocial makes your monthly or annual invoice history available online or in the app via the Invoices tab of your account settings. …
Authorization Verification for Payment Cards
Any time a new card is added to your LinguSocial account, our merchant processor, Stripe, performs an authorization check on the card to …
Supported Payment Options
You can pay for purchases and subscriptions with a vast array of payment options, giving you full flexibility. Support payment methods for …
Adding Billing Details and Tax ID to your Account
You can add custom billing details, such as your company’s address or tax ID, to your LinguSocial account. This information will appear on …
Do LinguSocial Subscription and Transcription Fees include Taxes?
Depending on your location, LinguSocial may charge any applicable sales taxes associated with your subscription fee and any other fees …